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Public Safety Communications lost a true pioneer yesterday with the passing of Joe Nasser. Joe was a past president of APCO International and a true inspiration to me when I started. Please keep his family in your thoughts and prayers.

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Does anyone have a performance evaluation for I/T Specialist that they are willing to share?  I would appreciate it! 

krushworth@caddo911.com

Thank you!

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As a dispatcher, the first signal you learn -- 10-24 -- is also the last one you ever want to use: officer down/officer needs assistance. As a dispatcher, I sometimes think that field units don't realize we are with them every second of their shift. I mean right there, in the front seat riding with them. Sitting in a dark room with our headsets on, we are left with what we hear and our imaginations. And imagination is often worse than reality, but sometimes, reality can bite you in the a**. [more]


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Many of you know the name Tom Steele, but I suspect most of you have never heard of Tom Steele.   Even if you don't know the name, it's safe to say that probably everyone of us has been impacted by Tom in some manner.  For over fifty years, Tom make significant contributions to the public safety technology community.  If you've never heard of him, that's because Tom wanted it that way.  For Tom, it was never about him, it was about everyone else. [more]

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I am wondering why you wouldn't want to change the call type? I am in charge of a PSAP that only dispatches police. We often get calls where, what the call taker is told on the phone is not what is really going on once police arrive on location. I would think you would want statistics that would show the actual correct call type and the actual correct location that the incident occurred at for officer safety reasons on top of having the correct incident information for future calls at the address. If you had a homicide that occurred at the location but a neighbor called it in as a security check of a person why would you not want to know that a homicide occurred there? By checking previous calls the next time police have to respond to that location you would have the correct information and be able to give this information to the officers for safety purpose. It is also our policy that dispatchers do not change a call type or incident location without being told to do so by an Officer. You should have a CAD system that tracks these changes so you should be able to find out who changed the call type and go back to that person for more information if needed.  [more]

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