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  • Congratulations to APCO's First CPEs!

    APCO International proudly announces that the following individuals have successfully completed the inaugural session of its Certified Public-Safety Executive (CPE) Program. The program began in July 2016 and is designed for public safety communications professionals who aspire to executive leadership positions within the industry.

  • All CALEA Accreditation Manager Training Courses to Be Offered Online

    In partnership with APCO International, the Commission on Accreditation of Law Enforcement Agencies (CALEA) will soon offer all of its accreditation manager training courses online. Previously, the only online course was for public safety communications. But, beginning February 8, CALEA’s law enforcement, training academy and campus security accreditation manager courses will be available online.

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Community Blogs

  • Was looking to see if anyone could share their policy for suicidal callers. Also, any suggestions for a training program for dealing with suicidal callers?

    1 person recommends this.
  • Global discipline is an easy way for a manager or supervisor to avoid having a difficult conversation. Often times this occurs during a staff meeting. The manager calls a meeting and gives a lecture in the hopes that the employee needing redirection...

    2 people recommend this.
  • How do you enjoy Thanksgiving this year when you voted differently than your relatives? It may depend upon who you voted for, and whether you think you won or lost. Here are some random thoughts based on Stop Workplace Drama, and No-Drama...

    1 person recommends this.
  • All, We were looking to revamp our employee evaluations when the question came up as to their legitimacy in actually evaluating/improving workplace performance. We believe it to be a common practice that eventually leads to improved performance...

    1 person recommends this.
  • Employee turnover taxes your time, your budget and puts strain on your seasoned staff. You know the routine. You take a deep breath and get on the hamster wheel. You post the positions, advertise the vacancies, process applications, conduct interviews,...

    2 people recommend this.