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  • Scholarships Available for CPE Program

    If you’re planning to apply for a scholarship to participate in APCO’s Certified Public-Safety Executive (CPE) Program, time is running out. Applications for the APCO scholarship program must be received by March 31. When completing your application, please be sure to select CPE as your program of choice.

    In the meantime, we encourage you to begin the CPE Program application process here. The deadline for applying for CPE is April 15.

    The program is open to anyone who: is a Registered Public-Safety Leader (RPL); or possesses an associate’s degree or above; or has a high school diploma and at least 10 years’ experience in public safety communications at the supervisor, manager or director level.

  • Senators Release Discussion Draft of NG9-1-1 Bill

    U.S. Senators Nelson (FL) and Klobuchar (MN) released a draft bill, the “Next Generation 9-1-1 Act of 2017,” to further deployment of NG9-1-1 services and enhance and upgrade the nation’s 9-1-1 systems. Senator Nelson is the ranking member of the Senate Commerce, Science, and Transportation Committee, and Senator Klobuchar is a co-chair of the Congressional NextGen 9-1-1 Caucus.

  • Library Files Temporary Unavailable!

    Files in the Community Libraries are not downloadable at this time due to a massive internet outage along the East Coast. Amazon Web Services is actively working on a remedy for the issue. For more details, click here.

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Community Blogs

  • The CPRA (Southern California APCO) Chapter is once again offering the commemorative 2017 National Telecommunicators Week Buttons for sale. Proceeds go to supporting the Chapter's Annual Telecommunicator Awards Banquet. This will be the 29th year that ...

    1 person recommends this.
  • In my career of being in public safety telecommunications I am amazed at how far we have come when it comes to technology aiding a Telecommunicator in finding a caller and getting him/her the appropriate help. But, come on, how far is technology going ...

    2 people recommend this.
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    Suicide training

    Was looking to see if anyone could share their policy for suicidal callers. Also, any suggestions for a training program for dealing with suicidal callers?

    2 people recommend this.
  • Global discipline is an easy way for a manager or supervisor to avoid having a difficult conversation. Often times this occurs during a staff meeting. The manager calls a meeting and gives a lecture in the hopes that the employee needing redirection ...

    2 people recommend this.
  • How do you enjoy Thanksgiving this year when you voted differently than your relatives? It may depend upon who you voted for, and whether you think you won or lost. Here are some random thoughts based on Stop Workplace Drama, ...

    1 person recommends this.