APCO CTO Course

Presented by the Missouri Professional Training Partnership.  APCO's Communications Training Officer (CTO) Course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs and Missouri Revised Statutes.

TOPICS INCLUDE

• Performance Based Training
• Preparing, Motivating and Communicating with Trainees
• Customer Service in Public Safety Communications
• Counseling
• Stress Management
• Meeting the Needs of the Adult Learner
• Training Strategies
• Performance Evaluations
• Record Keeping and Documentation
• Total Quality Management
• Liability and Standards

Students will receive a CTO Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.

CDEs Earned: 24

PREREQUISITES:  Students must have successfully completed a formal, 40-hour basic telecommunicator training program and be current in continuing education requirements in accordance with the Missouri Training Standards Act.