Emergency Telecommunicator Course (Priority Dispatch)

Monday, July 17 - Friday, July 21, 2017

REGISTER NO LATER THAN:  JUNE 30, 2017

REGISTER WITH THE INSTRUCTOR:  TONY HINKLE trainer@barrycountye911.org

The ETC program is designed and produced by the National Academies of Emergency Dispatch (NAED). The course (40 hours minimum) is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.

The program takes an integrated teaching approach that features comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:

  • Roles and Responsibilities of the Emergency Telecommunicator
  • Emergency Telecommunication Technologies
  • Telecommunication Essentials
  • Interpersonal Communication
  • Caller Management
  • Police Call Classification
  • Fire Call Classification
  • Medical Call Classification
  • Man-Made and Natural Catastrophic Events
  • Radio Broadcast Procedures
  • Legal Aspects of Public Safety Communication
  • Quality Improvement
  • Stress Management

Course meets or exceeds the Missouri Training Standards Act requirements for newly hired telecommunicators.

Location

Barry County Emergency Services
4011 N. Main St
Cassville, MO, 65625

Contact

Tony Hinkle
417-846-4911
trainer@barrycountye911.org