APCO CTO Course

Wednesday, December 13 - Friday, December 15, 2017

REGISTER HERE

Presented by the Missouri Professional Training Partnership.  APCO's Communications Training Officer (CTO) Course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs and Missouri Revised Statutes.

TOPICS INCLUDE

  • Performance Based Training
  • Preparing, Motivating and Communicating with Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

Students will receive a CTO Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.

CDEs Earned: 24

PREREQUISITES:  Students must have successfully completed a formal, 40-hour basic telecommunicator training program and be current in continuing education requirements in accordance with the Missouri Training Standards Act.

Location

Cape Girardeau County
Jackson, MO

Contact

Zach Dillard
573-243-3551
zdillard@capecountysheriff.org