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  • Protect Your PSAP

    Cyberattacks and cybersecurity incidents are very real dangers to emergency communications centers. The power of the internet and of new NG9-1-1 technologies are enhancing the capabilities of emergency communications, but also posing new cyberthreats.

    APCO International is hosting two upcoming training events designed to heighten your awareness of cybersecurity and provide you with strategies to minimize the risks to your agency.

    Cybersecurity Hygiene Training – January 11, 2018

    Envision: The Future of Emergency Communications – January 16 and February 15, 2018

    APCO full and associate members receive discounts on registration. And, CEUs are available for each training.

  • Seeking Participants for Writing Groups

    APCO has launched three new standards development initiatives and we are looking for subject matter experts to help write them.

    - Cybersecurity Training for Public Safety Communications Personnel
    - Public Safety Communications Center Key Performance Indicators
    - Key Performance Indicators for Public Safety Communications Personnel

  • PSConnect Maintenance Saturday, 10/28 at 11PM ET

    Please anticipate a brief downtime while we perform infrastructure maintenance on PSConnect Saturday, October 28 starting at 11pm ET.

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Community Blogs

  • Morale is a constant issue we face in public safety answering points. It is something I have struggled with, both when I was a dispatcher, and as a supervisor. Career burnout can happen very fast , but there are things we can do to curb that. Personnel ...

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  • Hello: Over the past year, we have experienced a loss of newly hired personnel due to transitions to other positions within the County. In response, we are exploring the possibility of issuing two year commitment agreements beyond the probationary ...

    1 person recommends this.
  • In 1991 when I committed to take emergency calls from the community whenever the dire need of police, fire, and ambulance services arose, I was only concerned with my best service to the community. When I was trained to become a police dispatcher, my ...

    3 people recommend this.
  • The CPRA (Southern California APCO) Chapter is once again offering the commemorative 2017 National Telecommunicators Week Buttons for sale. Proceeds go to supporting the Chapter's Annual Telecommunicator Awards Banquet. This will be the 29th year that ...

    1 person recommends this.
  • In my career of being in public safety telecommunications I am amazed at how far we have come when it comes to technology aiding a Telecommunicator in finding a caller and getting him/her the appropriate help. But, come on, how far is technology going ...

    3 people recommend this.