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  • Scholarships Available for the CPE Program

    Do you know that dollars from the Silent Key and CAC Scholarship Programs can be used for APCO’s Certified Public-Safety Executive (CPE) Program?

    That’s right. So, if you are interested in becoming a CPE  -- but need financial support to do so – be sure to complete your CPE scholarship application by midnight February 16, 2018. The next CPE sessions begin July 4, 2018, and January 2, 2019.
  • Are You A Good Listener?

    Learn the importance of active listening, and improve the way you communicate with others. Register now for our January 18 webinar, "Active Listening: Can You Hear Me Now?"  

    It's the first in a series of webinars on topics of particular interest to communications center supervisors, but open to anyone. All webinars in the series are free to APCO members. MORE
  • Member Message: Federal OMB Fails 9-1-1 Professionals

    We write today with the unfortunate news that the Office of Management and Budget (OMB) has decided not to update the way 9-1-1 professionals are classified in the Standard Occupational Classification (SOC). We’ve consulted with a top law firm in DC and decided that pursuing a remedy in court is not a viable option. However, this decision is within OMB’s discretion, which means OMB, or even President Trump, has the power to correct it. APCO will continue fighting this.

    Today, we’re asking each of you to use social media to retweet the following that “@APCOintl” has tweeted:

    Fed agency @OMBpress staff has failed the nation’s 9-1-1 professionals, deciding 9-1-1 call takers & dispatchers aren’t “protective” occupations. @realDonaldTrump @POTUS Please fix this! 9-1-1 professionals save lives. #911ProtectsMe apcointl.org/socinfo

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Community Blogs

  • Morale is a constant issue we face in public safety answering points. It is something I have struggled with, both when I was a dispatcher, and as a supervisor. Career burnout can happen very fast , but there are things we can do to curb that. Personnel ...

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  • Hello: Over the past year, we have experienced a loss of newly hired personnel due to transitions to other positions within the County. In response, we are exploring the possibility of issuing two year commitment agreements beyond the probationary ...

    1 person recommends this.
  • In 1991 when I committed to take emergency calls from the community whenever the dire need of police, fire, and ambulance services arose, I was only concerned with my best service to the community. When I was trained to become a police dispatcher, my ...

    3 people recommend this.
  • The CPRA (Southern California APCO) Chapter is once again offering the commemorative 2017 National Telecommunicators Week Buttons for sale. Proceeds go to supporting the Chapter's Annual Telecommunicator Awards Banquet. This will be the 29th year that ...

    1 person recommends this.
  • In my career of being in public safety telecommunications I am amazed at how far we have come when it comes to technology aiding a Telecommunicator in finding a caller and getting him/her the appropriate help. But, come on, how far is technology going ...

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