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  • APCO Offers Active Shooter Resources

    Sadly, active shooter incidents are becoming part of the daily landscape of our communities. As a result, there has been an increased demand for information regarding preparation for, management of, and recovery from active shooter situations. In response to this demand, APCO has developed this collection of resources for public safety communications professionals.

  • New CPE Session Announced – Apply Now

    Applications are now being accepted for the Winter 2017 session of APCO’s Certified Public-Safety Executive (CPE) Program, scheduled to begin January 4, 2017. The CPE Program consists of two, 12-week online classes and one nine-day capstone course at APCO’s headquarters in Daytona Beach, FL. The Winter 2017 session will conclude July 15, 2017.

    Drawing on resources from renowned leadership professionals and distinguished academic sources, the CPE Program allows participants to explore topics that include management versus leadership, model/theories of leadership, leadership styles, public safety leadership issues, and executing and managing change. Program graduates earn the professional designation of Certified Public-Safety Executive (CPE). The application deadline for the Winter 2017 session is October 16, 2016.

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Community Blogs

  • Does this sound the least bit familiar? That’s not my job! I don’t get paid enough to do that! That’s not fair. Has your open door become a revolving door of negativity and complaints? You already deal with the public’s drama. You don’t need...

  • Leadership is never as easy as it looks. No matter how strong the work-ethic, or how great the technical performance, leaders at almost every level experience some of the same challenges. Do any of these issues sound familiar? The...

  • I usually do not comment on the open forms too often or on the blogs but this one certainly peaked my interests. And I like to play Devils advocate...So? One of the other blogs had this topic about a dispatcher coming into work and complaining...

  • Does anyone have a format of questions that are asked when someone calls in saying they just drove into high water.

  • I am in need of any standards in place for hearing and vision for emergency dispatchers. If you have any standards for this, I would love to hear them. Thank you

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