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Announcements

  • APCO Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls

    APCO and IBM announced that APCO International’s new guide card software called APCO IntelliComm™ will use IBM Watson Speech-to-Text and Watson Analytics to significantly enhance the scripted criteria guidance used by 9-1-1 emergency telecommunicators nationwide.

  • System Maintenance Tonight

    Thursday evening (8/10, 4pm - 9pm Pacific Time) there will be a maintenance period, which will include a 30-60 minute period of service disruption or unavailability.

    The down time will be kept to a minimum - but you may not be able to access the site during parts of that time.​

  • System Maintenance

    Friday, July 28 starting at 11PM ET an infrastructure upgrade to PSConnect will be performed. The maintenance window is scheduled for 2 hours. We appreciate your patience during this time.

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Community Blogs

  • Morale is a constant issue we face in public safety answering points. It is something I have struggled with, both when I was a dispatcher, and as a supervisor. Career burnout can happen very fast , but there are things we can do to curb that. Personnel ...

    2 people recommend this.
  • Hello: Over the past year, we have experienced a loss of newly hired personnel due to transitions to other positions within the County. In response, we are exploring the possibility of issuing two year commitment agreements beyond the probationary ...

    1 person recommends this.
  • In 1991 when I committed to take emergency calls from the community whenever the dire need of police, fire, and ambulance services arose, I was only concerned with my best service to the community. When I was trained to become a police dispatcher, my ...

    3 people recommend this.
  • The CPRA (Southern California APCO) Chapter is once again offering the commemorative 2017 National Telecommunicators Week Buttons for sale. Proceeds go to supporting the Chapter's Annual Telecommunicator Awards Banquet. This will be the 29th year that ...

    1 person recommends this.
  • In my career of being in public safety telecommunications I am amazed at how far we have come when it comes to technology aiding a Telecommunicator in finding a caller and getting him/her the appropriate help. But, come on, how far is technology going ...

    3 people recommend this.