Tuesday, September 20 | 1:00-2:00 p.m. ETWorth 1 CDEFree for members; $59 for non-members
When an emergency call comes in, lives are on the line. Your telecommunicators have to get it right every time. But with turnover at an all-time high, and tenure at an all-time low, keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever. How can you improve retention and catch struggling telecommunicators before they slide down a slippery slope? Hear about the many innovative things one 9-1-1 center is doing to address these challenges. In this webinar, we’ll be joined by Kari Morrissey, Assistant Director for the Anoka County Emergency Communications Center.
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