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Job Opening

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                                                                                                                                    Wayne County Communications is currently accepting applications for full time and part time dispatcher             The position of public safety dispatcher requires a person who is able to gather pertinent information quickly and accurately, and relay that information to others.  The position demands performance of several tasks simultaneously in an organized manner despite interruptions. A successful candidate for this position will have the ability to remain calm and even-tempered, emotionally stable, dependable, and courteous ...
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TDD - TTY

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Wondering how often others have utilized the TDD/TTY systems.  In 20 years I haven't taken any TDD/TTY calls.  I have taken plenty of Video Relay Service (VRS) calls, 5 in one day.  How often do you practice the TDD/TYY in accordance with the ADA mandate.  We test the capability weekly
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12 hour shifts

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Anyone have staffing of 9 full time 9 part time employees, minimum manpower is 2 per shift and work 12 hr shifts? If so could you send me a copy of your schedules and how you fill vacation and overtime shifts? Thanks
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​ We are considering taking on dispatching responsibilities for a new agency on a contract basis.  Until recently, all of our users paid in on a cost share basis, however at the beginning of this month, all that went away when we implemented a 9-1-1 Service District based on property tax rolls.    I am looking for a method or formula or something to use to build a contract for services for this new agency that is not part of the 9-1-1 Service District.  Do I bill by transmission, by call for service, a buy in and one of the above etc.?  Does anyone have something I could look at?   Thank you! Scott Haberkorn, 9-1-1 Manager Corvallis Regional 9-1-1 Communications ...
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EMD SOP

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Good morning- I will be implementing EMD at our department, but it is still in the infancy stage (creating guide cards now). I am curious if any departments currently utilizing EMD, have an standard operating policy outlining the process I could take a look at? If you are willing to share my email is cahughes@pvamu.edu Appreciate the assistance!
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Good afternoon. I am interested to know if any PSAP in SC is currently monitoring 3SI tracking from their Communications Center? The Director and myself are interested in touring an in-state agency to see this software.   Look forward to the responses. Thanks, Heather
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Cowlitz 911 will be hosting a (40) hour Center Manager Certification Program delivered by NENA August 10th - 14th, 2020, please see link below.  https://cowlitz911.org/cmcp-202
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Schedule Sharing??

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Looking for some new schedule options, We are adding 4 new positions this next year and working on some new schedules.  We will currently have 28 dispatchers and 5 Supervisors.  We currently work 8 hour shifts with a dayshift, evening shift, and midnight shift.  We do have a few 10 hr shifts that work as a relief on days and evenings.  We are looking for any options, input or schedule sharing that anyone could provide.  Thanks for any assistance. Annette Walston, Dispatch Supervisor/Training Coordinator for Overland Park KS Police Dept.
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When working in or managing a PSAP one of the biggest challenges is always seeking the truth when someone wants to instigate an issue. While most individuals in the workplace are eager to form comfortable, and mutually respectful relationships, others seem more eager to stir up trouble and create conflict.  If your PSAP is home to an instigator, the way in which you handle this individual could prove very important to ensure you are not falling victim to their antics. If you mishandle your interactions with this person, you will likely find that he/she is successful in their attempts to create conflict. If, on the other hand, you tackle their attempts at ...
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We at the Tuscaloosa County Emergency Communications District are looking into the development of a position titled "Senior Telecommunicator".  We plan to insert this position classification as a step above a basic telecommunicator and under the position of shift supervisor. At a minimum, the individual must have obtained a C.T.O. certification which is in good standing. We are in budget preparations for the upcoming fiscal year. Your input would be invaluable. Does any agency have a sample job description, for an equivalent position, they could send me? Thank you, Vincent Corrao Deputy Director
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In 911 PSAPs around the world, there are conversations taking place regarding poor performance issues. The reality of this statement is that many of the conversations taking place are unproductive, creating a drama-filled work environment where employees continue to gossip, bully, or use passive-aggressive behavior to manipulate others. If you are a supervisor, manager or director complaining to a colleague or group of people regarding a "bad apple" or "poor performer", think about how your statements are positioning you as a leader. The other day, I was shadowing a shift and overheard the shift supervisor talking with her coworkers, making negative ...
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Stop Taking the Bait

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When you have a member of your team approach you to share of a little gossip regarding a co-worker, how do you handle it? Do you have them pull up a chair and engage in unproductive conversation? Do you get upset and make rude, inappropriate comments? Do you react by showing your authority? Or, do you become frustrated and take your anger out on the whole shift or department? You know, it's easy to take the bait of buying into the stories and assumptions of others and allow negativity and destruction to take its course. It's especially easy when caught off guard to react without thinking. When in a position of supervising, managing or leading, you have ...
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As a   PSAP   manager one of the BIGGEST responsibilities is hiring and onboarding new employees. Let's face it, this profession is one where the doors are constantly swinging open with turnover . It's easy to blame the management team, but the issues with retention in PSAPs are much more rooted than what's on the surface of workplace relationships.  Often, PSAP managers find themselves filling vacant positions due to the stressors of the job, the demands of the work schedule, less than appealing salaries/benefits, or lack of   training   or advancement opportunities due to not having an adequate budget. When PSAP managers are faced with filling these ...
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If you are leading in any capacity, whether it be mentoring a new hire, supervising a shift, or running a department, you will find yourself in a position of tough love when it comes to redirecting behaviors or disciplining of personnel. Emotions play a BIG part in how we lead and how we communicate with our team(s). Some days we may experience joy, happiness, pride, or achievement, while other days our emotions are on a rollercoaster of frustration, sadness or disappointment. So, how do you handle your emotions? Do they get the best of you by triggering an outburst? Do you gossip with those who you will find agreement? Are you passive aggressive and create ...
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When HR Calls

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Managing a   PSAP   is not an easy undertaking. There are many challenges that you will face and overcome when leading in an environment that is already set up to be toxic. Your personnel are not only dealing with their own personal issues but also taking on the mental stressors of their co-workers, serviced personnel, and even complete strangers with every 911 call they process. If you think that your work environment will be rid of   drama , my friend, you are sadly mistaken. As much as you may put forth your best efforts in leading your team(s), life happens. People will disappoint you, not understand you and even gossip about what they think your ...
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There are many challenges working in a 911 PSAP , call center environment. The challenges are not only in the skills of performing the job but also in the managing of energy around other co-workers. Some co-workers will bring out the best in you while others will test you to the nth degree. In my experience of managing, there have been multiple times where I have played a role in working with personnel to address an issue that otherwise would not have been resolved without mediation. From these encounters, there is one emotion that continues to raise its head that tells me when someone has allowed a situation to go on for way too long. That emotion is frustration. ...
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One, two, three!

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ONE, TWO, THREE!!  GUESS WHAT WEEK IS COMING UP!!! It is just under three months before the celebration begins! This year National Public Safety Telecommunicator’s Week is April 14-22 nd !  It is a week-long celebration of recognition for those public safety professionals, the first, first responders, under the headsets working to keep America’s first responders and citizens safe. Have you checked out the buttons the Southern California Chapter of APCO, or CPRA has for sale? CPRA began selling the buttons 29 years ago.  They still only cost $1 each.  Check out the button at www.cpra.org   You’ll love it!  We already ordered ours! Some other ...
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We currently have a 911 coordinator position open at my agency and we are currently looking for some interview questions for this position.  If you could help me please email them to me at Rickyr@nassauso.com. Thanks for your help in advance.
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​I am here for you.   I will listen to you .  We will learn from each other .  We will mentor each other .  ​
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