• Scholarships Available for the CPE Program

    Do you know that dollars from the Silent Key and CAC Scholarship Programs can be used for APCO’s Certified Public-Safety Executive (CPE) Program?

    That’s right. So, if you are interested in becoming a CPE  -- but need financial support to do so – be sure to complete your CPE scholarship application by midnight February 16, 2018. The next CPE sessions begin July 4, 2018, and January 2, 2019.
  • Are You A Good Listener?

    Learn the importance of active listening, and improve the way you communicate with others. Register now for our January 18 webinar, "Active Listening: Can You Hear Me Now?"  

    It's the first in a series of webinars on topics of particular interest to communications center supervisors, but open to anyone. All webinars in the series are free to APCO members. MORE
  • Member Message: Federal OMB Fails 9-1-1 Professionals

    We write today with the unfortunate news that the Office of Management and Budget (OMB) has decided not to update the way 9-1-1 professionals are classified in the Standard Occupational Classification (SOC). We’ve consulted with a top law firm in DC and decided that pursuing a remedy in court is not a viable option. However, this decision is within OMB’s discretion, which means OMB, or even President Trump, has the power to correct it. APCO will continue fighting this.

    Today, we’re asking each of you to use social media to retweet the following that “@APCOintl” has tweeted:

    Fed agency @OMBpress staff has failed the nation’s 9-1-1 professionals, deciding 9-1-1 call takers & dispatchers aren’t “protective” occupations. @realDonaldTrump @POTUS Please fix this! 9-1-1 professionals save lives. #911ProtectsMe
  • Protect Your PSAP

    Cyberattacks and cybersecurity incidents are very real dangers to emergency communications centers. The power of the internet and of new NG9-1-1 technologies are enhancing the capabilities of emergency communications, but also posing new cyberthreats.

    APCO International is hosting two upcoming training events designed to heighten your awareness of cybersecurity and provide you with strategies to minimize the risks to your agency.

    Cybersecurity Hygiene Training – January 11, 2018

    Envision: The Future of Emergency Communications – January 16 and February 15, 2018

    APCO full and associate members receive discounts on registration. And, CEUs are available for each training.
  • Seeking Participants for Writing Groups

    APCO has launched three new standards development initiatives and we are looking for subject matter experts to help write them.

    - Cybersecurity Training for Public Safety Communications Personnel
    - Public Safety Communications Center Key Performance Indicators
    - Key Performance Indicators for Public Safety Communications Personnel
  • PSConnect Maintenance Saturday, 10/28 at 11PM ET

    Please anticipate a brief downtime while we perform infrastructure maintenance on PSConnect Saturday, October 28 starting at 11pm ET.
  • Register Now for Cybersecurity Hygiene Course

    If you’re concerned about the cybersecurity threats posed to your PSAP by the Internet and other emerging technologies, don’t wait to register for this class being held at APCO headquarters in January. Space is limited. So don’t wait to register. Sponsored and presented by SecuLore. MORE
  • Recertification Process Going Paperless January 1

    Beginning January 1, 2018, the recertification process for all APCO Institute courses must be completed online. As of that date, paper recertification forms will no longer be accepted. The Institute launched its online recertification process in late 2016 to enhance customer service and reduce turnaround times for becoming recertifed. More information
  • APCO Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls

    APCO and IBM announced that APCO International’s new guide card software called APCO IntelliComm™ will use IBM Watson Speech-to-Text and Watson Analytics to significantly enhance the scripted criteria guidance used by 9-1-1 emergency telecommunicators nationwide.
  • System Maintenance Tonight

    Thursday evening (8/10, 4pm - 9pm Pacific Time) there will be a maintenance period, which will include a 30-60 minute period of service disruption or unavailability.

    The down time will be kept to a minimum - but you may not be able to access the site during parts of that time.​
  • System Maintenance

    Friday, July 28 starting at 11PM ET an infrastructure upgrade to PSConnect will be performed. The maintenance window is scheduled for 2 hours. We appreciate your patience during this time.
  • Senators Release Discussion Draft of NG9-1-1 Bill

    U.S. Senators Nelson (FL) and Klobuchar (MN) released a draft bill, the “Next Generation 9-1-1 Act of 2017,” to further deployment of NG9-1-1 services and enhance and upgrade the nation’s 9-1-1 systems. Senator Nelson is the ranking member of the Senate Commerce, Science, and Transportation Committee, and Senator Klobuchar is a co-chair of the Congressional NextGen 9-1-1 Caucus.
  • Library Files Temporary Unavailable!

    Files in the Community Libraries are not downloadable at this time due to a massive internet outage along the East Coast. Amazon Web Services is actively working on a remedy for the issue. For more details, click here.
  • Now There's a New Path to CPE Eligibility

    The APCO Institute has expanded the eligibility requirements for individuals interested in applying for its Certified Public-Safety Executive (CPE) Program.

    Effective immediately, you are now eligible to apply for the program if you possess a high school diploma and have at least 10 years' experience in public safety communications at the supervisor, manager or director level. And, as always, APCO Registered Public-Safety Leaders (RPLs) and those with at least an associate's degree are eligible to apply as well.

    The CPE application deadline is April 15. Scholarships are available and must be applied for before March 31.
  • Call for Speakers Deadline Is February 17

    There are only a few days left to submit your proposal for APCO's Annual Public Safety Broadband Summit taking place Washington, DC this May.
  • APCO's CPE Program Stands Apart as a Unique Opportunity for Leadership Development

    The CPE program brings together professionals from communications centers from across the U.S. and Canada. When you sign up, you join a fellowship of learning where you will explore the issues that are most important to you. Not only will you work with a great class of students, you will work closely with faculty and instructors with university-level experience, specializing in leadership education. This is a hands-on program designed to help you develop the knowledge, skills and confidence to provide leadership in a wide range of situations: in your agency, your town or state or within your APCO chapter. This unique opportunity to set yourself apart from your peers and have fun in the process will be unlike anything you've ever imagined. Congratulations to our inaugural class who graduated January 13.