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Giving ETAs
Posted By
Meghan McCann
05-26-2015 05:12
Found In
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Meghan McCann's Blog
What is your agency's policy on giving ETAs? Do they want you to give a broad ETA for a non emergency call? If so, do they have a specific phrase for you to tell the caller? How big is your center and what is your call volume like? Thank you in advance!!
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