List of Contributions

As part of any Comprehensive Quality program customer feedback is necessary. We all receive feedback from our Emergency Service agencies and Public Users particularly if the have had an undesirable experience. I do know that some agency mail survey's to the public, I was wondering if anyone uses an online ...

I am interested in finding out if any agency has used the Emergency Spanish for 9-1-1 by Command Spanish, Inc. and if you had any success with it. Please give me pros and cons and if you used a different program.

Does anyone have a 10 to 15 minute Roll Call type video for transitioning to Plain Speak? There is a guide book available but I am looking for something that provides a video as well as some hands on practical train so the troops can get instruction in roll call and then read the guide at their leisure. ...

Currently our State provides Translation Services for 911 calls only. Is there anyone out there using a Translation service for Non-emergency callers or for interview purposes?? If you could let me know the name of the service and any contact information you have. I am looking into this so that we ...