This morning, I was logged into my facebook account. I can't believe how many friends I've got on there. I think FB gives me an opportunity to get to know our members and customers that I might otherwise never have a chance to meet. Would you believe that I've even offered customer service through facebook? I've had the instant message chat pop-ups with questions about the job board, hotel rooms in Houston, training questions - you name it!
This morning, I had a pop-up chat with a public safety communications professional in Tahiti. He told me that it was the middle of the night for him. I asked if he was working or if he had insomnia. His response? "Yes!" I never in my life imagined that I would have a "chat" with someone in Tahiti, of all places!