A common analogy in reference to our new telecommunicator training is, "it's like drinking from a fire hose".
Helping Telecommunicators learn a vast cache of information is a challenge, helping them acquire the needed knowledge that leads to critical thinking and meeting performance standards is another challenge all together.
In a sea of emergency disciplines, tools, protocols and best practices we find that many employees have a difficult time with writ memorization as well as practical application.
The following exercise is created to help build memory markers, enhance understanding of expectations; performance standards as well as outcome based critical thinking.
Talk_the_Walk.docx
*You will also need a QA form and SEGs so the trainee can complete the exercise.