In all my years inside the comm center, there was this line we hesitated to cross. We wanted the praise and rewards and acknowledgement but we didn't know how to accept it especially if it was individually based. Some even made you buy pizza or lunch if there was an article or accolade attributed to you. It was strange and it kind of made us all "even" in a way.
If I could do it all over again; and I tried as a PSAP Manager to keep that in mind and praise everyone as a team so they felt comfortable and still add a special thank-you to the one's who directly acted or behaved in a way that was stellar.
For next year, I'm already planning a big celebration for everyone who answers the call. The reason I think this needs to happen is it brings people together from all walks of life who do this job. Now as I travel the world and see & hear the similar stories of heartbreak and heroism; I wish to compile it and present it with a big bow to all who answer the call as ONE TEAM!
So, watch the video announcement and sign up for details on this one-of-a-kind event. I promise to you I will do it right by you and for you!
Thank you from the bottom of my heart ~ not just this week, but for every moment you answer that call!
Kelly R. Rasmussen