Dispatch Position - University of Colorado Colorado Springs

By Phil Brotherton posted 05-19-2021 20:10

Applications for this position will be accepted through June 4, 2021.

Candidates are required to submit the following to be considered for this position:

Resume, with date ranges, whether it was full or part time, and hours per week worked.

Cover letter, outlining how your skills meet those required for this position.

DD-214 for veteran applicants.

Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.

This is an essential service position (Required to be on duty to perform essential and/or emergency services of the agency without delay and/or interruption).

What we offer:

The salary for this position is $43,896.00 ($3,658/month), non-negotiable.

This position has been determined to be eligible for overtime (non-exempt) under the Fair Labor Standards Act (FLSA).

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at


Provide and maintain a safe and secure environment in which academic pursuits may flourish, in accordance with the established goals of the University of Colorado, through service in the following areas:

POLICE - provide for the safety and security of persons and property on the UCCS campus. Enforcement of state and federal statutes and University rules and regulations. Responsible for reporting, investigating and processing criminal and non-criminal incidents on the UCCS campus.

RISK MANAGEMENT - create, promote, and control safe working environment. Corrects, reduces and contains exposures and losses due to the operation of UCCS. Responsible for reporting, investigating and processing Insurance claims for and against the UCCS.

ENVIRONMENTAL HEALTH AND SAFETY - service to provide safety information, specialization, review, inspection, and recommendations on the plans for environmental safety on the campus including the following areas: fire protection, occupational safety, laboratory safety, regulated waste disposal and other areas as required. PARKING -Provide parking to the community through the management and maintenance of the parking facilities on the UCCS campus.

STUDENT IDENTIFICATION PROGRAM - Provide identification cards to faculty, students and staff.

This position exists to protect the lives, health, safety and property of the public by expeditiously receiving, analyzing, interpreting, evaluating and priortizing multiple simultaneous emergency requests for law enforcement, fire, ambulance, and rescue services. Allocate, deploy and monitor the activities of responding units; to provide service to the University community, the general public, other departments and outside agencies by receiving, analyzing, interpreting, evaluating and priortizing multiple simultaneous non-emergency requests for information and assistance; to allocate, deploy and monitor the activities of the required non-emergency services; to direct the request to the appropriate person, department or agency for resolution; to provide communications and informaiton resource support for field units and outside agencies under mutual aid agreements. The position also exists to aid in the training of new communication interns and technicians personnel. This position also performs office support tasks including but not limited to filing, data entry, and checking in and out keys and equipment and serves as a liaison to the campus community , outside community and resources. 



Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.

Colorado Springs (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S.

Your key responsibilities include:

Protects the public by receiving, analyzing, interpreting, and prioritizing multiple simultaneous emergency and non-emergency calls for service for police, fire, ambulance, rescue, security, parking, facilities, and other university and outside departments and agencies using multi-line telephone consoles, multi-channel radio consoles, multiple computer systems and data bases and multiple alarm systems to promptly and accurately determine the level of response required for each prioritized event and to allocate and deploy the appropriate and necessary resources.

Records and and documents details of call information, resource deployment, response times, unit activity and status, personnel deployment and status, pending incident status and call loading by accessing and operating a computer-aided dispatching system.

Expeditiously processes, coordinates and relays concise, accurate information by accessing, extracting, analyzing and interpreting general, criminal justice, departmental, university and other printed or computer based information resources.

Enters, audits, modifies, updates, corrects, removes, replaces, records, documents, retrieves, distributes and secures local, state and national criminal justice records and data-bases, departmental and University databases, lists, logs, forms, files, records, memoranda, and written procedures.

Trains new communications personnel by providing instruction, counseling, direction, evaluation, critique and practical proficiency examination using a structured departmental communications training program.

Prepares documents, memoranda, training materials, procedures manuals, disaster response protocols and other written materials for dissemination and distribution after review and approval by supervisors.

Position monitors numerous computer alarm systems including 911 notifications, fire alarms, and building control alerts. Position analyzes the alarm information in order to deploy appropriate emergent and/or non-emergent response and records all incident activity into CAD. Position operates, troubleshoots, and aids in the maintenance of numerous dispatch equipment including all computers, radios, phones, recording equipment, fax machine and other dispatch office equipment and supplies. Any equipment problems or failures that cannot be resolved by the technician must be referred to appropriate personnel or department.

All other duties as assigned.

Job Competencies:

Use a software product or product group to generate internal and external communications.

Customer Service.

Process information with high levels of accuracy and attention to detail

Ability to listen and record accurate information.

Knowledge of applicable computer applications and basic computer functions.

Seek performance feedback and identifies approaches to improve own and others performance.

Engage regardless of ethnic, racial, political, gender, religious, intellectual background.

Ability to adhere to ethical business practices and promote ethical behavior.

Ability to understand and follow written and oral instructions

Ability to perform assigned responsibilities with minimal to moderate supervision.

Interpret and apply related federal, state, and local laws, rules and regulations.

Build effective working relationships within and across departments and reporting lines.

Ability to prioritize, organize and perform multiple work assignments simultaneously.

Tentative Search Timeline:

The potential dates for interviews with the search committee will be the week of June 14, 2021.

The potential dates for interviews with the supervisor and appointing authority will be the week of June 21, 2021.

The potential employee start date is June 28, 2021.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.



Minimum Requirements:

One year of experience in an occupational field related to the work assigned to the position.

Completion of an authorized Communications Officer Training Program or equivalent will substitute for the required experience.

Preferred Requirements:

Police dispatching experience in University, on-campus housing environment.

Physical Requirements: 

While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 10 pounds.

Special Instructions to Applicants: Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions.


Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is essential that in the experience portion of your application, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. Failure to include adequate information or follow instructions may affect your status and prevent you from being considered in subsequent measures used to arrive at a top group of applicants. Do not substitute the resume and “see resume” statements in lieu of a complete application form.





Application Materials Required: Cover Letter, Resume/CV, Classified Staff Application Form


Application Materials Instructions: If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or Job related inquiries should be directed to the posting contact. • Applications for this position will be accepted through June 4, 2021. • Applications submitted through email or surface mail will not be considered. Please apply at • Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. To apply, please submit the following materials to this posting at 1. A current resume. Must include date ranges, whether full time or part time, and hours worked per week. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. 3. DD-214 for veteran applicants.



Primary Location: Colorado Springs


Department: C0001 -- Colorado Springs Campus - 40121 - VCAF-AUX-Police Operations


Schedule: Full-time


Job Posting: May 7, 2021


Unposting Date: Ongoing


Posting Contact Name: Phil Brotherton


Posting Contact Email:


Position Number: 00400551