Everyone needs to watch the you tube video of Sean Noffke - 911 Operator testimony @ the Trayvon Martin trial. It includes direct, cropss and re-direct questions and how everything we say and do (or don't say and do!) can be used by attorneys to bring about whatever outcome they are seeking. And why procedures, protocols, policies are paramount to consistency and solid ground when we are called into question.
Thanks Sheila! That just became embedded into the opening slide in the liability section!
Robbie