TC Week is Over, or is it?

By Tina Chaffin posted 04-16-2018 14:01


Here we are on the Monday after TC week. Some PSAPs are boxing up the decorations, some are still in a food coma (raising my hand), and believe it or not sadly some didn’t even know it had come and gone. Recently on a 9-1-1 Facebook group there was a post which had agencies who weren’t getting recognized last week. The list was long, too long.

I am passionate about two things in this profession, training and recognition. I create courses, give speeches, and encourage recognition every chance I get. My challenge to you is to recognize your Telecommunicators, not just one dedicated week, but all year long.

What can you do to continue recognition in the PSAP?

  • Create an employee recognition team. Find your cheerleaders (you know the two that just popped into your head when you read this). Give them some creative freedom to come up with ways to recognize each other in the PSAP.
  • Encourage Telecommunicators to recognize each other, even for the small stuff. Create kudos notes, thank you certificates, or an incentive program.
  • Recognize accomplishments in the PSAP, years worked, no tardies, no sick leave usage, etc.
  • Have a celebration “just because.”
  • Keep track of any award worthy events. As a member of the Awards Committee, I can assure you, a lot of would-be award winners were never even submitted for an award.
  • Use your social media resources. Highlight your Telecommunicators, the calls they take, and the lives they save! This is an excellent, and FREE resource to show your employees they made a difference and you noticed.

The possibilities are really quite endless. If you have an idea but aren’t sure where to take it, send me a message. I’d be happy to help with some ideas.

Just because you pack up the decorations doesn’t mean you should pack up the recognition. Make recognition in your PSAP year-round! James Goodnight, the CEO of SAS said “Treat employees like they make a difference and they will.”