Announcements

  • APCO 2023 Call for Speakers Deadline Is Dec. 14

    APCO 2023 Call for Speakers is still open! Apply to speak during one of our professional development tracks:

    • Communications Center Management
    • Cutting Edge Developments
    • Cybersecurity for Public Safety Communications
    • Emergency Preparedness, Response & Situational Awareness
    • FirstNet: Transforming the Future of Emergency Communications
    • Frontline Telecommunicator
    • Wellness in the Emergency Communications Center
    • Leadership Development
    • NG9-1-1 and Emerging Technologies
    • Radio and Wireless Communications Technologies.

    If selected, you'll receive one complimentary full conference registration.

  • Offices Closed

    The Daytona Beach office is closed Thursday, November 10, due to Hurricane Nicole. Both Daytona and Alexandria are closed Friday, November 11, for Veterans Day.
  • Webinar Today - Training, Retaining, and Creating an Emergency Comm Center Dream Team

    November 8 | 1:00 p.m. ET
    Free for members | Worth 1 CDE
    Join us to learn how Director of Nashville Department of Emergency Communications, Steve Martini, is leveraging technology to encourage and track supervisor and employee communications to reinforce positive feedback. He’ll share some of the problems he has encountered with disengaged supervisors and employees and how he has used the Guardian Tracking performance and early intervention tool to help engage his team.
  • Nexus Is One Week Away!

    November 2-3  |  Arlington, VA
    Join us for sessions focused on real-life scenarios and a special session on remote 9-1-1. The event will demonstrate the art of the possible by bringing NG9-1-1 technologies to life. Attendees earn 6 CDEs.
  • Cyber Tip of the Week, Week 3: Cyber Incident Response Plan

    This week's cyber tip of the week in honor of Cybersecurity Awareness Month is focused on cyber incident response plans. Check out the video and view additional resources on the APCO website.
  • Cyber Tip of the Week, Week 2: Passwords

    In honor of October being cybersecurity awareness month, we have created short videos with cybersecurity tips and useful info. This week we talk about passwords.
  • Happy Cybersecurity Awareness Month!

    In honor of October being #Cybersecurity Awareness Month, we have created short videos with cybersecurity tips and useful info. This week we talk about QR codes. 
  • New Webinar: Training, Retaining, and Creating an Emergency Comm Center Dream Team

    November 8 | 1:00 p.m.
    Free for members | Worth 1 CDE
    Join us to learn how Director of Nashville Department of Emergency Communications, Steve Martini, is leveraging technology to encourage and track supervisor and employee communications to reinforce positive feedback. He’ll share some of the problems he has encountered with disengaged supervisors and employees and how he has used the Guardian Tracking performance and early intervention tool to help engage his team. Leslye Harrell, Vector Solutions Product Manager and former Supervisor at Hendricks County Communications in Indiana, will share what she learned while using Vector's training management system at Hendricks CC and how you can streamline and improve your training programs to create a high-performing and motivated “ECC Dream Team.”
  • Upcoming Webinar: Leveraging Automated Dispatch Alerting to Address Workload and Staffing Challenges

    October 11 | 1:00 p.m. ET
    Free for members | Worth 1 CDE
    Hiring and retaining dispatchers has become a major challenge for most emergency dispatch centers. Dispatcher workload and stress largely contribute to this, but how do you address these issues? Join Todd Tuttle as he shares his experience with automated dispatch alerting and how it can help reduce PST workloads and improve response times.
  • Hurricane Ian and Daytona Office

    Our Daytona Beach headquarters office is will be closed the remainder of the week, due to hurricane Ian. We plan to reopen on Monday, October 3. Stay safe everyone.
  • New Webinar: Communications Challenges and Solutions for School Response

    October 19 | 1:00 p.m. ET
    Free to members | Worth 1 CDE
    Traditionally, discrepancies in technology, preparation, coordination between agencies, and school policies and procedures could slow down a notification to emergency responders. Even with all the advances in interoperable communications in public safety, schools’ typical main form of communication in an emergency is a 9-1-1 call. In this webinar, what is and is not true interoperability, the importance of incident command for school leadership, and examples of tools to help guide schools and districts’ learning to improve their response will be discussed. Key takeaways include the understanding of the relationship between public safety and schools and the impact that relationship has on the community, how to help improve communications between the two to provide a faster, more effective response, and how to integrate interoperability in your area.
  • Webinar Tomorrow: Getting 911 Emergency Response Right in Challenging Times

    September 20 | 1:00 p.m. ET
    Worth 1 CDE | Free for members
    When an emergency call comes in, lives are on the line. Your telecommunicators have to get it right every time. But with turnover at an all-time high, and tenure at an all-time low, keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever. How can you improve retention and catch struggling telecommunicators before they slide down a slippery slope? Hear about the many innovative things one 911 center is doing to address these challenges. In this webinar, we’ll be joined by Kari Morrissey, Assistant Director for the Anoka County Emergency Communications Center.
  • Webinar Tomorrow: How Can You Make Your NG9-1-1 Solution a Success? Start With the Platform

    September 13 | 1 p.m. ET
    Free for members | $59 for non-members
    Worth 1 CDE
    By enabling the transmission of voice, text, photos, videos and IoT data over an IP network, NG9‑1‑1 has the capability to transcend the limitations of traditional voice-based 9‑1‑1 systems and significantly improve public safety. But deploying NG9‑1‑1 comes with challenges and without a robust network foundation it will be hard to achieve success.
  • Virtual Cybersecurity Training for ECCs Coming in October

    The APCO Institute is offering Cybersecurity Fundamentals for the ECC, a one-day course in the APCO Virtual Classroom on October 11, 2022. Led in real time by a cybersecurity expert, the course provides up-to-date information and training to address the challenges that today’s ECCs face with cyberattacks.
  • Canada 9-1-1 Emergency Communications Training Available Online or in the APCO Virtual Classroom

    Public Safety Telecommunicator 1, 7th Edition (PST1) - Canada

    August 24 - September 20 (Online) or September 12 - 16 (APCO Virtual Classroom)
    Worth 40 CDEs. Learn more

    Fire Service Communications, 2nd Edition - Canada

    September 14 - October 25 (Online)

    Worth 32 CDEs. Learn more

  • PSConnect Maintenance Friday, August 19

    Please anticipate a brief downtime between 11PM and 3AM ET while infrastructure maintenance is performed on PSConnect Friday, August 19. We apologize for the disruption and appreciate your patience.

  • Election Results at APCO 2022

    At APCO 2022 in Anaheim, California, APCO announced its new executive committee: President Angela R. Batey, First Vice President Becky Neugent, Second Vice President Stephen Martini and Immediate Past President Jason Kern. Attendees heard about the state of the association as well as updates about federal legislative and regulatory actions that affect the public safety communications profession. Three inspiring keynotes, more than 120 educational sessions, numerous networking opportunities and the expo filled out the week. Read all the news from APCO 2022 and visit our APCO 2022 Flickr Gallery.
  • [New Webinar] Getting 9-1-1 Emergency Response Right in Challenging Times

    Tuesday, September 20 | 1:00-2:00 p.m. ET
    Worth 1 CDE
    Free for members; $59 for non-members

    When an emergency call comes in, lives are on the line. Your telecommunicators have to get it right every time. But with turnover at an all-time high, and tenure at an all-time low, keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever. How can you improve retention and catch struggling telecommunicators before they slide down a slippery slope? Hear about the many innovative things one 9-1-1 center is doing to address these challenges. In this webinar, we’ll be joined by Kari Morrissey, Assistant Director for the Anoka County Emergency Communications Center.

  • Resources on Staffing Shortages

    We see it in the news, in discussions on PSConnect and in talking with members — emergency communications centers (ECCs) being short staffed is a growing issue in the industry. Watch the first webinar in our staffing series  “Improving Staffing for ECCs: How to Measure Your Staffing Needs” and view other resources that can help ECCs identify the causes of and address staffing shortages.
  • APCO’s New DICE Workshop Supports Healthy Workplaces

    APCO's new Diversity, Inclusion, Civility and Equity (DICE) Workshop is an intensive, participatory three-day workshop designed to help emergency communications center staff create healthy workplaces in which employees feel valued as their true selves. The workshop brings together supervisors and others in an ECC to explore experiences and viewpoints specific to an agency’s staff and addresses how perceptions affect employee interaction and workplace satisfaction.
  • Voting Now Open

    Voting is now open for APCO 1st Vice President and 2nd Vice President. Voting will close on Tuesday, August 9, at 2:15 p.m. PT, and the results will be announced at APCO 2022 during the second general business session, Tuesday, August 9, at 4:15 p.m. PT.

    Only full or life members are eligible to vote.

  • Early Bird Ends July 8!

    Be sure to save on your APCO 2022 registration with the early bird rate ending July 8. We hope you can join us this August in Anaheim.
  • Want to Get a Behind the Scenes Experience at APCO 2022?

    We're looking for volunteers to help us at this year's Annual Conference & Expo taking place Aug. 7-10 in Anaheim, CA. Benefits of volunteering include complimentary day passes, $100 toward your chapter, an official volunteer t-shirt and more!
  • Free Webinar: Improving Staffing for ECCs: How to Measure Your Staffing Needs

    Wednesday, June 22 | 1:00 – 2:00 PM ET
    Worth 1 CDE. Free for everyone
     
    APCO recognizes that emergency communications centers are struggling with staffing and retention and would like to offer a webinar to address some of these issues. In this webinar, APCO staff and ECC personnel will describe tools for measuring performance and staffing needs. Analyzing your ECC’s performance and staffing needs is helpful for requesting funding for additional positions, justifying hiring and retention bonuses, and reporting positive performance to leadership and the public. 
  • Tragedy in Uvalde, TX

    Our thoughts and prayers are with the victims and families of Uvalde. We are grateful for the telecommunicators and other heroes responding to Uvalde as well as the other recent tragedies.
  • Webinar Postponed

    This webinar has been postponed from May 24 to June 2.

    Closing the Gap in Emergency Response Time
    June 2 | 1:00 - 2:00 p.m. ET
    Free for members; $59 non-members. Worth 1 CDE.
    Sponsored by Everbridge

    Learn how Everbridge 911 Connect, a RapidSOS Ready™ solution, provides public safety alerting authorities and ECC dispatchers with localized incident-specific information about the caller without the need for additional screens or hardware.

  • Webinar May 24 - Free for Members

    Closing the Gap in Emergency Response Time
    May 24 | 1 p.m. ET | Worth 1 CDE | Free for members

    Arming first responders with data can save lives but there are serious gaps in information and insight when a 9-1-1 call comes in. In this webinar, learn how Everbridge 911 Connect, a RapidSOS Ready™ solution, provides public safety alerting authorities and ECC dispatchers with localized incident-specific information about the caller without the need for additional screens or hardware.

  • New Webinar: Improving Emergency Communications Resiliency

    May 16 | 1 p.m. ET | Free for all

    During disasters and other outages impacting the ability of the public to reach 9-1-1, network resiliency is key to public safety. The industry’s voluntary Wireless Resiliency Cooperative Framework is one approach to promote greater coordination during an emergency. But how should it be improved to increase public safety? Emergency Communications Centers also need timely situational awareness of wireless network outages to take the steps necessary to manage emergencies and keep the public safe. Join us to hear about the role of the FCC in ensuring network resiliency and perspectives from state and local 9-1-1 leaders.

    This webinar not eligible for CDE credit.
  • Upcoming Webinars - Free for Members

    A Formula for Public Safety Success
    Wednesday, May 4 | 1 - 2 p.m. ET
    Sponsored by Hexagon

    Closing the Gap in Emergency Response Time
    Tuesday, May 24 | 1 - 2 p.m. ET
    Sponsored by Everbridge

  • Free Webinar on Wednesday

    Calls Involving Missing Children on the Autism Spectrum
    April 27 | 1 pm ET | Free for all | One CDE

    Presented by the National Center for Missing & Exploited Children (NCMEC)

    In this webinar participants will learn about NCMEC’s data, free resources, and recommendations related to missing children on the autism spectrum. In addition, participants will learn about FDLE’s training, promising practices, and the positive outcomes of its Missing Child Alert Program. 

  • Thank You for Celebrating NPSTW With US!

    We received more than 100 entries to our contest on npstw.org where we asked you to share your superpower as a telecommunicator. We posted videos from Senators Kaine (VA), Klobuchar (MN), and Representatives Torres (CA) and Doyle (PA) in celebration of NPSTW. And staff got to visit several ECCs during the week to thank our members and recognize the amazing superheroes that you truly are. Thank you for celebrating with us!
  • A Message from Senator Klobuchar in Honor of NPSTW

    Senator Amy Klobuchar (MN) recorded a message for our members recognizing National Public Safety Telecommunicator Week.
  • A message From APCO President, Jason Kern, in honor of NPSTW

    You are a hero behind the headset. Regardless of your tenure in this industry, you’ve made a difference in someone’s life. Every time you look in the mirror, please reflect and remember that.


  • NPSTW 2022 Is Here!

    We look forward to honoring you all week during National Public Safety Telecommunicators Week! Check out npstw.org and download our social media badges to let everyone know about your telecommunicator superpower. https://www.npstw.org/resources/
  • APCO 2022 Registration Is Open!

    APCO's Annual Conference & Expo is taking place August 7-10 in Anaheim, CA, offering four days of education, networking and an exhibit hall. You do not want to miss out on the event for public safety communications. Register by July 8 to get the early bird rate.
  • Flash Day Is Today

    Register today for APCO 2022 and save $100. This offer is for one day only so don't miss out!
  • APCO Institute Offers Cybersecurity Training for ECCs

    Cybersecurity Fundamentals for the ECC is a one-day course for training emergency communications professionals on the issues and challenges today’s ECCs face with cyberattacks. Training will address the anatomy of a cyberattack, signs of an ongoing cyberattack, mitigation techniques and more. Available as an in-person pre-conference course at APCO 2022 on August 6, or in the APCO Virtual Classroom on June 16 or October 11.
  • New Webinar Announced: A Formula for Public Safety Success

    May 4 | 1 p.m. ET | 1 CDE | Free for members

    Public safety agencies are undergoing a process of modernization, needing to radically rethink workflows by leveraging next-generation technologies. Organizations are challenged to digitally transform, build more trust and engagement with the communities they serve and retain and increase their skilled workforces – all while dealing with new pressures and increasing calls for service. So how do you do it?
  • APCO 2022 Distinguished Achievers Breakfast Keynote Announced

    Breaking Through: My Journey to Becoming the First Female NFL Official

    Sarah Thomas is a woman of many firsts – she was the first female official to ever work a major college football game, the first woman to officiate a bowl game and the first to officiate in a Big Ten stadium. And as of February 7, 2021, she is the first female to officiate a Super Bowl. 

  • [March Webinar] Overcoming GIS Challenges in a NG9-1-1 World: A Case Study

    April 27 | 1 p.m. ET | 1 CDE | Free for Members

    When every second counts, having accurate location data is a must. Attend this webinar to learn how you can improve GIS data, enhance your 9-1-1 workflow and save valuable time with highly accurate location data.
  • Enter Our NPSTW Contest and Vote for Entries!

    NPSTW is coming up April 10-16. To celebrate, we want to know what superpowers you think public safety telecommunicators already have … or what superpowers would make the lifesaving work they do easier. Vote for your favorite entries and submit your own for a chance to win $100 for your ECC!
  • Free Webinar: Calls Involving Missing Children on the Autism Spectrum

    April 27 | 1 p.m. ET | Free for Everyone | 1 CEU
    Time is of the essence in finding and safely recovering a missing child on the autism spectrum. Based on the data, NCMEC has developed a wide range of free resources to support those responding to missing children on the autism spectrum. The Florida Department of Law Enforcement (FDLE) has recently launched a new course for public safety telecommunicators to assist in the safe recovery of missing children with autism. This includes the need for timely alerts to authorities and communities that a child is missing and endangered.
  • Opening General Session Keynote Announced

    Brent Gleeson will keynote the opening general session at #APCO2022, taking place August 7-10 in Anaheim. Registration opens April 4 – be sure to sign up to check out Brent’s presentation.
  • PSConnect Maintenance Friday, February 18

    Please anticipate a brief downtime between 11PM and 3AM ET while infrastructure maintenance is performed on PSConnect Friday, February 18. We apologize for the disruption and appreciate your patience.

  • Flash Day Is April 4

    Mark your calendars! Save up to $300 on your #APCO2022 registration for one day only. 
  • The APCO awards are now open!

    Nominate a hero in your life for an Emergency Communications Center Award or a Technology Leadership Award and they could win one full conference registration for APCO 2022.
  • We Need Your Help Shaping the Future of Public Safety Communications

    We are looking for work group members to participate in two standards. One standard addresses alternate responder recommendations such as social workers, psychiatrists or other locally designated alternatives for non-violent situations. The other standard, which is a revision, provides public safety agencies with tools to assist them in planning and preparing a request for proposal (RFP) to accurately meeting the needs of their center. Deadline to sign up is February 24.

  • Check Out the Yoga Challenge

    The Health & Wellness Committee started the year off with a 30 day yoga challenge from Yoga With Adriene. Every day in January we have been posting a new challenge to APCO's Facebook page, and if you haven't been following along, it's not too late to start! We encourage you and your co-workers to participate and promote wellness in your ECC.
  • Deadline Extended for Standard Working Group

    The deadline to join the working group for the upcoming Multi-Functional, Multi-Discipline Computer Aided Dispatch (CAD) Minimum Functional Requirements standard has been extended to January 15. All interested persons should complete the online application.
  • Scholarships Are Now Open

    The APCO Scholarship Program is now open!  All APCO members may apply and if selected, use the scholarships for professional development.

    Scholarship application deadlines:

    • February 15 — CPE Program scholarships
    • March 31 — All other scholarships
  • APCO 2022 - Call for Speaker Deadline Is Dec. 17

    We want you to join the lineup of speakers at APCO 2022, taking place August 7-10 in Anaheim, CA. So if you think you have hands-on experience to share or you can present a unique perspective, we invite you to submit a proposal for consideration as a conference speaker. Speakers receive a complimentary registration.