Are you planning on attending APCO 2026 in San Antonio or are you in the area? Come expand your skills with an APCO Institute pre-conference course. Choose from two informative courses: Crisis Negotiations for Telecommunicators, 2nd Edition or the newly updated Customer Service in the ECC, 2nd Edition. Both courses are on August 1 from 8 a.m.– 5 p.m. CT at the Grand Hyatt San Antonio River Walk. The cost to attend is $230 for APCO members and $280 for non-members. Each course is worth 8 CDEs. Pre-registration is required.