Improving 9-1-1 Staff Performance & Retention: Why Targeted Quality Assurance is Essential
May 22 | 1:00 - 2:00 p.m. ET
Free for members; $59 for non-members | 1 CDE
Sponsored by NICE
Attend this webinar to learn:
- Best practices from several accomplished 9-1-1 directors that you can put into practice to close the revolving door
- Tips for automating everyday manual tasks so supervisors can get more time back in their day to mentor, coach and support staff
- Why a consistent, targeted Quality Assurance & Improvement (QA/QI) program is essential to helping telecommunicators succeed, and stay on the job
- How to leverage targeted QA reviews, and call handling and dispatch performance metrics to uncover coachable moments, performance issues, training gaps and recognition opportunities, and help telecommunicators before they slide too far down the slippery slope