April 22 | 1 p.m. ET
Free for members and worth one CDE
For 9-1-1 center managers, the past year has been more challenging than most. In addition to the every-day concerns of hiring, training, scheduling, retaining, monitoring quality and performance of employees, and budgeting for lean times, managers are now dealing with the after-effects of COVID and navigating new challenges around how to best manage and motivate multi-generational staffs.
Join 9-1-1 leaders for this Q&A roundtable as they discuss these and other top challenges and steps they’re taking to mitigate the potential outcomes from these challenges.
Have questions? Email them in advance to Karen.Carlson@nice.com.
Sponsored by NICE