May 24 | 1:00 p.m. ET
Worth 1 CDE. Free for APCO members
Is your 9-1-1 center struggling with staff performance and retention? You’re not alone. Issues like these are putting a strain on 9-1-1 centers everywhere, and there are many contributing factors. NICE’s recent benchmark study on the current State of 9-1-1 Staff Performance and Retention pulls back the covers to examine why 9-1-1 telecommunicators are leaving and best practices you can put into practice to close the revolving door to do more with less.