List of good books that could be used as a reference or training:
Perfect Phrases for Performance Reviews second edition Author: Douglas Max and Robert Bacal
Effective Phrases For Performance Appraisals Author: James E Neal JR.
The Exceptional Trainer Author:Sue Pivetta
How To Grow A Professional Training Career Author: Sue Pivetta
101 Tough Conversations To Have With Employees Author: Paul Falcone
I found all of these books to be very useful. Thought I would pass them along.