I serve as the 9-1-1 Training Administrator for Madison County (Illinois) 9-1-1 ETSB, coordinating countywide training, certification, continuing education, and quality improvement initiatives for seven PSAPs. My interests include telecommunicator education, curriculum development, quality assurance, leadership development, and leveraging technology to improve training. I'm deeply passionate about supporting the professional growth of 9-1-1 first responder personnel and advancing the profession through collaboration and education.