List of Contributions

Flash Day Is Wednesday!

Posted By Lisa Inkley 03-30-2026 10:18
Found In Announcements: MainHome

For one day only, on April 1, save $100 on your APCO 2026 conference registration! If you’ve been thinking about attending, Flash Day is your opportunity to lock in savings and secure your spot. This deal is exclusively for members, available only online. Not a member yet? Join by April 1 to save ...

Upcoming Webinars

Posted By Lisa Inkley 03-09-2026 10:06
Found In Announcements: MainHome

All webinars are worth one CDE, free for APCO members and $59 for non-members. Register below for these upcoming webinars: Adding New Technology Without Adding Extra Burden: How AI Reduces Cognitive Load During 9-1-1 Call Taking March 18 | 1:00 - 2:00 p.m. ET Sponsored by Aurelian Register ...

Survey on Shift Scheduling and Sleep Health in Telecommunicators

Posted By Lisa Inkley 03-02-2026 10:32
Found In Announcements: MainHome

APCO and the Center for Fire, Rescue & EMS Health Research need your help with a brief survey focused on sleep, shift schedules and overall well-being among telecommunicators. Responses will be collected through March 22 and will help improve shift scheduling and sleep health resources for the ...

APCO AFC Courses Now Available

Posted By Lisa Inkley 02-23-2026 11:06
Found In Announcements: MainHome

Registration is now open for APCO and IWA Technical Services training classes taking place at APCO Headquarters in Daytona Beach, Florida. Choose from the following four courses: General Communications Technician Level 1 : June 1-3 Line Antenna Sweep : June 4-5 General Communications Technician ...

One Week Left Until Wellness & Workforce Summit!

Posted By Lisa Inkley 02-10-2026 13:23
Found In Announcements: MainHome

Time is running out! The APCO Wellness & Workforce Summit is next week — have you registered yet? Join us February 18-19 , in Phoenix for a two-day event focused on strengthening resilience, improving retention and fostering a healthier workplace in public safety communications. Earn 11.5 CEU ...

Input Needed for APCO Swatting Survey

Posted By Lisa Inkley 12-08-2025 13:25
Found In Announcements: MainHome

Has your agency experienced a swatting incident? APCO and the Public Safety Threat Alliance (PSTA) are gathering insights to better understand how swatting impacts ECCs and how these calls are being handled. Your valuable input will help shape a best practices guide to strengthen ECC preparedness. We ...

One Week Left to Apply to Speak at APCO 2026

Posted By Lisa Inkley 12-01-2025 11:24
Found In Announcements: MainHome

The APCO 2026 Call for Speakers closes in one week! Submit a one-hour presentation for consideration as a conference speaker in one of our 11 professional development tracks. Selected speakers will receive one complimentary full conference registration. Call for speakers ends December 8 at 11:59 ...

Wellness & Workforce Summit Registration Is Now Open!

Posted By Lisa Inkley 11-17-2025 13:45
Found In Announcements: MainHome

Join us for the next event in APCO’s Summit Series — the Wellness & Workforce Summit , taking place February 18-19, 2026 , in Phoenix, Arizona. This event builds on previous wellness and staffing summits to advance the conversation around workforce sustainability in public safety communications. ...

Upcoming Webinars

Posted By Lisa Inkley 10-16-2025 11:13
Found In Announcements: MainHome

The Evolving Role of AI in ECCs October 29 | 1:00 - 2:00 p.m. ET Sponsored by Hexagon Register Transforming Incident Response and Enhancing Mutual Aid November 5 | 2:00 - 3:00 p.m. ET Sponsored by FirstNet, Built with AT&T Register

The APCO 2026 Call for Speakers Is Open!

Posted By Lisa Inkley 10-06-2025 12:41
Found In Announcements: MainHome

The call for speakers is now open for APCO 2026 ! We’re inviting dynamic speakers, industry experts and thought leaders to submit presentation proposals for one of our 11 professional development tracks. Learn more and apply to become a speaker now!

[New Webinar] The Evolving Role of AI in ECCs

Posted By Lisa Inkley 09-30-2025 14:23
Found In Announcements: MainHome

October 29 | 1:00 - 2:00 p.m. ET 1 CDE | Free for members; $59 for non-members Sponsored by Hexagon AI is here. Is your agency ready? AI for emergency communications centers (ECCs) is no longer a concept of the future. It’s here, transforming how ECCs operate, leading to faster response times and ...

[New Webinar] Public Safety Vehicle Communications: How VRF Strengthens Security

Posted By Lisa Inkley 09-23-2025 14:16
Found In Announcements: MainHome

October 15 | 3:00 - 4:00 p.m. ET 1 CDE | Free for members; $59 for non-members Sponsored by Aviat Networks Join Aviat Networks for an in-depth webinar exploring how virtual routing and forwarding (VRF) technology enhances mobile public safety routers. Whether you’re managing fleet connectivity ...

APCO Hails Senate Passage of the Enhancing First Response Act

Posted By Lisa Inkley 09-15-2025 12:47
Found In Announcements: MainHome

We are thrilled about last week's historic passage of the Enhancing First Response Act (S.725) by the U.S. Senate. This legislation directs the Office of Management and Budget (OMB) to reclassify public safety telecommunicators as “protective service” occupations in the federal government’s catalog ...

Speak at APCO's New Wellness & Workforce Summit

Posted By Lisa Inkley 09-12-2025 15:10
Found In Announcements: MainHome

Introducing the next event in APCO's Summit Series : the Wellness & Workforce Summit . We've opened a call for speakers and are looking for dynamic speakers, facilitators and thought leaders to share real-world insights and fresh perspectives on wellness, staffing, recruitment, retention and ...

Chair the APCO 2027 Conference Committee!

Posted By Lisa Inkley 09-05-2025 10:34
Found In Announcements: MainHome

Want to get involved with the planning for APCO's Annual Conference & Expo? Apply to chair the conference committee for APCO 2027, taking place in Anaheim, California, on July 25 - July 28, 2027. Please submit your complete nomination to Patricia Giannini Henry at henryp@apcointl.org. The deadline ...

Upcoming Webinars

Posted By Lisa Inkley 08-19-2025 12:02
Found In Announcements: MainHome

Answering the Call for Help: Supporting 9-1-1 Telecommunicators Before and After Traumatic Calls September 4 | 1:00 - 2:00 p.m. ET Free for members; $59 for non-members | Worth 1 CDE Sponsored by Versaterm AI Threats and New Solutions for Connecting Stalled 9-1-1 Calls September 18 | 1:00 ...

Register Now for AI Summit

Posted By Lisa Inkley 08-04-2025 16:04
Found In Announcements: MainHome

The APCO conference is behind us, but we still have plenty of educational opportunities coming this Fall! Register now for the AI Summit , taking place October 7-8 in Orlando . This event will explore the transformative role of AI in emergency communications. Whether you're just beginning to ...

There's Still Time to Register for APCO 2025!

Posted By Lisa Inkley 07-22-2025 16:23
Found In Announcements: MainHome

APCO 2025 is just days away, but there’s still time to register online! We have registration options available for every schedule — join us for one day or the entire conference! Register today and join us in Baltimore next week.

Registration Is Open for APCO AI Summit

Posted By Lisa Inkley 07-02-2025 16:13
Found In Announcements: MainHome

Registration is now open for the next in the APCO Summit Series - the AI Summit. Join us October 7-8 in Orlando, Florida, to explore the transformative role of AI in emergency communications. The AI Summit will bring together public safety professionals, technology leaders and innovators to examine ...

APCO 2025 Session Recordings

Posted By Lisa Inkley 06-09-2025 12:11
Found In Announcements: MainHome

Maximize your professional education experience at APCO 2025 with session recordings. For $100, you'll get access to all 132 professional development sessions at APCO 2025. Earn CEU credits and experience all the education offered during the conference whether you are attending in person or unable ...

Session Recordings at APCO 2025

Posted By Lisa Inkley 06-09-2025 11:57
Found In Announcements: MainHome

Maximize your professional education experience at APCO 2025 with session recordings. For $100, you'll get access to all 132 professional development sessions at APCO 2025. Earn CEU credits and experience all the education offered during the conference whether you are attending in person or unable ...

Join Working Group to Revise Operational Standard

Posted By Lisa Inkley 04-28-2025 10:25
Found In Announcements: MainHome

APCO is now accepting working group members to revise the standard, Best Practices for ECCs When Processing Vehicle Telematics Calls from Telematics Service Providers . This revision seeks to identify best practices and operational requirements for ECCs to receive and process vehicle-initiated telematics ...

Happy National Public Safety Telecommunicators Week!

Posted By Lisa Inkley 04-14-2025 14:16
Found In Announcements: MainHome

Happy NPSTW! We appreciate the lifesaving work you do every day of the year, but especially this week! We encourage all of you to celebrate and honor yourselves, your co-workers, your bosses and your employees all week long. There's still time to enter our NPSTW contest , and vote for your favorite ...

APCO 2025 Registration Is Now Open!

Posted By Lisa Inkley 04-01-2025 16:46
Found In Announcements: MainHome

Registration is now open for APCO 2025, taking place July 27-30 in Baltimore! Check out the professional development sessions and be sure to take a look at the special events featuring our inspiring keynotes. Register by June 30 for the best rate. We hope to see you there!

Nominate Your Agency for an APCO Technology Leadership Award

Posted By Lisa Inkley 03-24-2025 15:52
Found In Announcements: MainHome

We want to hear about a technology that your ECC implemented to improve operations and directly benefit your fellow employees and the communities you serve. Nominate your agency for an APCO Technology Leadership Award . The deadline is April 1 .

NPSTW 2025: What's the Soundtrack of Your Agency?

Posted By Lisa Inkley 03-19-2025 15:49
Found In Announcements: MainHome

For National Public Safety Telecommunicators Week 2025 , we are asking you what music, song, band or even dance move describes your agency. Are you feeling those “Good Vibrations,” or do you want to “Shake It Off”? Is your crew more the Drifters, Rascal Flatts or Coldplay? Or maybe you like to blend ...

APCO-PSBTA Special Event

Posted By Lisa Inkley 03-07-2025 14:36
Found In Announcements: MainHome

Join us March 18-19 in Washington, DC for a special event with the Public Safety Broadband Technology Association. This two-day event will cover the innovations and evolutions in public safety communications. There will be public safety subject matter experts, end users and technology innovators ...

Congratulations to the Recipients of APCO 9-1-1 Impact Awards

Posted By Lisa Inkley 02-24-2025 12:09
Found In Announcements: MainHome

Last week APCO announced the recipients of its inaugural 9-1-1 Impact Awards, who will be honored during an awards reception in Washington, D.C. The 9-1-1 Impact Awards replace the Public Safety Communications Leadership in Policy Awards to encompass a wider range of eligible recipients. The 2025 award ...

Reminder! Register for AFC In-Person Courses

Posted By Lisa Inkley 02-06-2025 16:50
Found In Announcements: MainHome

APCO, in partnership with IWA Technical Services, Inc., is offering two new courses this spring: General Communications Technician (GCT), Level 1 April 28-30 | 24 CDEs Line Antenna Sweep (LAS) May 1-2 | 16 CDEs These certifications will not only validate your skills but also signal to ...

Wellness Summit Early Bird Rate Ends Friday

Posted By Lisa Inkley 01-28-2025 10:48
Found In Announcements: MainHome

If you haven't registered already, the early bird registration rate for the 9-1-1 Wellness Summit ends soon! Register by Friday, January 31 to save $50 . Join us for sessions ranging in topic from optimizing sleep, building a peer support team, getting unstuck from trauma while at the console and ...

Nominations Are Open for APCO ECC & Technology Awards

Posted By Lisa Inkley 01-21-2025 11:13
Found In Announcements: MainHome

Nominations are now open for APCO’s Emergency Communications Center Awards and Technology Leadership Awards ! APCO presents awards to public safety communications personnel who have demonstrated the highest levels of personal and professional conduct and performance in the line of duty. Nominations ...

Introducing APCO's Student Recruitment Toolkit

Posted By Lisa Inkley 01-06-2025 15:58
Found In Announcements: MainHome

Over the last several years, APCO has prioritized offering new resources and programs to help emergency communications centers (ECCs) face staffing and retention challenges. Today, we are excited to introduce our new Student Recruitment Toolkit , which will assist you in recruiting directly from local ...

AFC Courses Coming This Spring

Posted By Lisa Inkley 12-30-2024 11:22
Found In Announcements: MainHome

APCO, in partnership with IWA Technical Services, Inc., is offering two new courses this spring: General Communications Technician Level 1 — April 28 - 30, 2025 | 24 CDEs Line Antenna Sweep — May 1 - 2, 2025 | 16 CDEs Taking GCT-1 and LAS training can be a significant boost for your career ...

[New Webinar] Understanding the Impact of Network Outages on 9-1-1

Posted By Lisa Inkley 12-18-2024 15:35
Found In Announcements: MainHome

Thursday, January 16 | 1:00 - 2:00 p.m. ET Worth 1 CDE | Free for members; $59 for non-members As the severity and frequency of 9-1-1 outages increase, it’s more important than ever for emergency communications centers to receive timely and actionable information about the scope and impact of outages. ...

APCO and NAUSS Partner to Advance Public Advance Public Safety Communications Globally

Posted By Lisa Inkley 12-03-2024 10:19
Found In Announcements: MainHome

This week, APCO International entered into a landmark partnership with Naif Arab University for Security Sciences (NAUSS) to deliver APCO’s industry-leading training to the Kingdom of Saudi Arabia. This strategic partnership goes beyond a traditional training agreement, representing a comprehensive approach ...

[New Webinar] From Stone Age to Space Age: Redefining ECC Call Logging Using AI

Posted By Lisa Inkley 11-22-2024 11:07
Found In Announcements: MainHome

December 17 | 1:00 - 2:00 p.m. ET Free for members; $59 for non-members | 1 CDE Sponsored by Revcord This session will explore how artificial intelligence (AI) is revolutionizing public safety answering points (PSAPs) through automation and advanced data management. Learn how AI streamlines call ...

Chair the APCO 2026 Host Committee

Posted By Lisa Inkley 11-12-2024 11:01
Found In Announcements: MainHome

We are looking for a Host Committee chairperson for APCO 2026, which will be held in San Antonio, Texas, August 2-5, 2026. Criteria include: Nominations must include a letter of interest from the candidate, a letter of support from the candidate’s employer (if the candidate is retired, this item ...

[Upcoming Webinar] Impressive, Innovative, Influential Iowa

Posted By Lisa Inkley 11-04-2024 11:17
Found In Announcements: MainHome

November 12 | 1:00 - 2:00 p.m. ET Free for everyone | Worth 1 CDE Flooding in Iowa is nothing new. With every storm comes new challenges, especially when it comes to communications. The state of Iowa has continued to upgrade its emergency communication infrastructure by transitioning to a digital ...

9-1-1 Staffing Crisis Summit Starts Next Week!

Posted By Lisa Inkley 10-17-2024 13:00
Found In Announcements: MainHome

There's still time to register for the 9-1-1 Staffing Crisis Summit starting Tuesday, October 22. Join us in Fort Worth, Texas, for two and a half days of education and earn up to 16 CEUs.

[New Webinar] The Disruptive Power of ASAP Service

Posted By Lisa Inkley 10-14-2024 09:17
Found In Announcements: MainHome

October 31 | 1:00 - 2:00 p.m. ET Free for members; $59 for non-members | 1 CDE Sponsored by Mission Critical Partners Every year, as many as 50 million calls generated by commercial and residential alarm systems reach emergency communications centers, which slows emergency response and places tremendous ...

APCO 2025 Call for Speakers Now Open!

Posted By Lisa Inkley 10-07-2024 11:35
Found In Announcements: MainHome

We are now accepting submissions for innovative, engaging, inspiring and informative individuals to speak at APCO 2025 , taking place July 27-30 in Baltimore, Maryland. We have three exciting new tracks this year! Training Essentials: These sessions are designed to provide a comprehensive ...

Support for Hurricane Helene

Posted By Lisa Inkley 10-01-2024 16:57
Found In Announcements: MainHome

Our thoughts are with those impacted by Hurricane Helene. In the wake of the hurricane, many are in urgent need of assistance. If you need support, APCO’s Sunshine Fund distributes critical financial support to members who are experiencing hardships. More information about how to apply for a Sunshine ...

Register for 9-1-1 Staffing Crisis Summit - Earn CEUs

Posted By Lisa Inkley 09-16-2024 12:27
Found In Announcements: MainHome

There is still time to register for the 9-1-1 Staffing Crisis Summit to explore ways to improve retention, innovate recruiting, streamline the hiring process, implement creative staffing strategies and build a culture of excellence. Join us October 22-24 to experience sessions such as Innovating ...

[New Webinar] 9-1-1: Where It’s Headed

Posted By Lisa Inkley 09-04-2024 15:34
Found In Announcements: MainHome

This is a time of incredible change in the public safety community. From staffing shortages to new technology, consolidation and funding, the challenges are many, but so are the opportunities. This is the time to think in new ways about emerging technological capabilities and how we leverage them to ...

[New Webinar] Part 90 FCC Licensing From A to Z

Posted By Lisa Inkley 08-27-2024 10:30
Found In Announcements: MainHome

Tuesday, September 24 | 1:00 - 2:00 p.m. ET Free for all | Worth 1 CDE The webinar will cover FCC licensing procedures to include navigating the FCC’s Universal Licensing System (ULS), the form 601 and pertinent Part 90 FCC rules. We will also cover some of the most common obstacles encountered with ...

Registration Is Now Open for 9-1-1 Staffing Crisis Summit

Posted By Lisa Inkley 08-01-2024 15:06
Found In Announcements: MainHome

Join us October 22-24 in Fort Worth, Texas, as we continue to help members face the challenges of effective and sustainable staffing within emergency communications centers.

APCO First Vice President Vacancy Announcement

Posted By Lisa Inkley 07-29-2024 10:47
Found In Announcements: MainHome

In light of the tragic news of Mark Spross’s passing, APCO has made some contingencies for the upcoming 2024-25 Executive Committee election. In accordance with Bylaws provision 8.5, APCO is required to conduct an election for the incoming first vice president and second vice president. Regarding the ...

Silent Key: Mark Spross

Posted By Lisa Inkley 07-26-2024 13:16
Found In Announcements: MainHome

APCO is incredibly saddened to report that Mark Spross, RPL, CPE and APCO International’s second vice president, passed away last weekend. Our deepest condolences go out to Mark’s family, friends and fellow team members at METCOM 911.

Purchase APCO 2024 Session Recordings Now to Save

Posted By Lisa Inkley 07-24-2024 12:01
Found In Announcements: MainHome

Make the most of your educational experience at APCO 2024 and purchase the session recordings. You'll get access to all 120 professional development sessions plus a select few sessions will be video recorded this year! Purchase before August 2 to save.

Introducing the APCO Career Instructor Program

Posted By Lisa Inkley 06-26-2024 10:23
Found In Announcements: MainHome

We are excited to introduce the APCO Career Instructor Program (CIP). This program will establish a structured training pathway for state or locally certified educators to attend APCO’s core course, APCO Public Safety Telecommunicator (PST) 1, 7th Edition, at no cost. Educators are then qualified to ...

Lisa Inkley

Contact Details

Lisa Inkley

My Content